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Q Will I be charged for shipping?
Q How will my order ship?
Q When will my order ship?
Q When will I receive my order?
Q How can I track my shipment?
Q Will I be charged sales tax?
Q What is Trampoline Pro Shop's privacy policy?
Q Is my credit card information safe?
Q What payment methods do you accept?
Q What is your warranty?
Q Who honors the warranty?
Q What is your return policy?
Q Do you charge restocking fees?
Q Who pays shipping charges on returns?
 
Q Will I be charged for shipping? Top
A

All prices include shipping to all 50 US states and territories. International orders will be shipped USPS Priority Mail. Any duties and taxes that may apply upon arrival are the responsibility of the customer.

 
Q How will my order ship?  
A

We ship by UPS Ground to destinations in the lower 48 US states. US Postal Service is used for shipments to Hawaii, Alaska, US territories and foreign countries. If you prefer an alternate service, please contact us for pricing.

 
Q When will my order ship?  
A

Orders received before 2:00 pm Eastern Time typically ship same day. If your item is a custom jumping mat, these typically ship in one to two days.

If you need your order for a birthday party or other event, please inform us in the "Special Instructions" box provided at the end of the order form. We strive to always ship popular items same day from stock; however, please contact us if you would like to verify availability before ordering.

 
Q When will I receive my order?  
A

UPS shipments arrive in 1 to 5 days. View our time-in-transit map to see when your UPS shipment should arrive.

 
Q How can I track my shipment?  
A

When your order ships, Trampoline Pro Shop will email your UPS Ground tracking number and complete instructions for tracking your shipment. If you already have your tracking number, you can track your shipment here.

 
Q Will I be charged sales tax?  
A

Only orders shipped to addresses within the state of Georgia are charged sales tax.

 
Q What is Trampoline Pro Shop's privacy policy? Top
A

We have never sold, rented, traded or loaned our email database and will never do so. In recent years, recalls have been issued by trampoline manufacturers including JumpSport, JumpKing and Hedstrom. Should similar safety issues reoccur, we reserve the right to notify customers who we believe may own the recalled product.

 
Q Is my credit card information safe?  
A

Your credit card and order information is securely transmitted using State of the art SSL encryption.

 
Q What payment methods do you accept?  
A

Trampoline Pro Shop accepts online orders using Discover, Visa and MasterCard credit/debit cards and electronic check. Customers preferring to mail their order can also pay by money order and cashiers check.

 
     
Q What is your warranty ? Top
A
Fabric :
Our trampoline fabric is fully warranted against defects in materials and workmanship for a full 5-years. Our competitors' fabric warranty is pro-rated and requires the customer to pay as much as 90% of the cost of replacement.
  Stitching : 2-years.
  SunShield Option : 4-years.
   
Safety Pads :
Ultra : 1-year.
Premium : 1-year.
Basic : PVC 3 months
PE 30 days
Hedstrom Pad or Shell : none
Rectangular: 1-year
   
Springs : 2-years.
Covers :
PVC 90 days
PE 30 days
 
     
Q Who honors the warranty?
A

Since we are the manufacturer, Trampoline Pro Shop handles all warranty issues directly. We do not pass our customers off to a third party.

 
Q What is your return policy?  
A

We believe in the quality of Trampoline Pro Shop products. If you are not completely satisfied, you can return your order for exchange or refund within 30-days of purchase. In the unlikely event this become necessary, please contact us for your mandatory Return Authorization Number. Custom products cannot be returned.

 
Q Do you charge restocking fees?  
A

If you are unhappy after receiving your order of a stock product, ship it unused and in new condition within seven days and you will be charged no restocking fees. Please contact us for your mandatory Return Authorization Number.

 
Q Who pays shipping charges on returns? Top
A

Trampoline Pro Shop pays all shipping costs for returns caused by our mistake. The customer pays all shipping costs for returns caused by their mistake. Depending on circumstance, this sometimes requires paying shipping charges for the original outbound and return shipments. Please be aware that the most common cause for return is inaccurate measuring.

 
 
 
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